Terms & Conditions of Sale

Of BPF Shop

1 Definitions

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;

1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3 "Contract" means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;

1.4 "Goods" means the articles that the Buyer agrees to buy from the Supplier;

1.5 "Services" means the services that the Buyer agrees to buy from the Supplier;

1.6 "Supplier" means British Plastics Federation of 6 Bath Place, Rivington Street, London, EC2A 3JE that owns and operates BPF Shop;

1.7 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

1.8 "Website" means BPF Shop.

2 CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.5 Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

2.6 Any complaints should be addressed to the Supplier's address stated in clause 1.6.

3 ORDERING

3.1 All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.

4 PRICE AND PAYMENT

4.1 The price of the Goods and/or Services shall be that stipulated on the Website. The price for books is inclusive of VAT. Electronic goods will incur the current VAT rate as at the time of ordering. Where applicable the delivery charge is stated.

4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.

4.3 After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.

4.4 Payment of the price plus VAT and delivery charges, if applicable, must be made immediately upon checkout.

4.5 Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.

4.6 All payments for Events as stipulated by 10.

5 PERFORMANCE OF SERVICES

5.1 The Supplier shall begin to perform the Services upon receipt of payment and the product/service will be delivered in line with the timescales clearly displayed on the checkout page

5.2 The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

6 RIGHTS OF SUPPLIER

6.1 The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2 The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.

6.3 The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.

7 AGE OF CONSENT

7.1 Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.

7.2 If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.

8 DELIVERY

8.1 Goods supplied within the UK will normally be delivered within 1-7 working days of acceptance of order.

8.2 Goods supplied outside the UK will normally be delivered within 2-14 working days of acceptance of order.

8.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

8.4 The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer, any third party or extenuating circumstances arising (see 13) directly or indirectly out of any failure to meet any estimated delivery date.

8.5 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

8.6 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

8.7 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

8.8 It is the buyers responsibility to provide a correct address (postal or electronic) to The Supplier.

9 CANCELLATION AND RETURN

9.1 The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. All cancellations must be done so in writing to The Supplier (see 1.6). The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost. With regards to electronic delivery of goods for the purpose of the contract, the date of performance of the contract will be the date of delivery of the electronic delivery of the goods so the Buyer/Consumer should not be entitled to cancel the contract once the electronic goods has been sent.

9.2 Without prejudice to any rights the Buyer may have under statute as a consumer, if the Buyer cancels an order either fully or partially, a cancellation fee may be charged. All cancellations must be done so in writing. This fee will be calculated to cover any external or internal costs which have been incurred or committed/contracted from the date of cancellation. No new external external costs will be incurred or committed/contracted from the date of receipt of written notice of cancellation the Supplier.

9.3 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Supplier by email or phone within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

9.4 Without prejudice to any rights The Buyer, when purchasing electronic books, e-books or Townsend Solutions Reports and Publications, will not receive a refund once an order has been processed and the electronic transmission or physical shipment of the product has taken place.

9.5 Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Supplier within 28 days of delivery (where notification has been made within 7 days as per 9.3). The Buyer shall be entitled to a replacement or a full refund (including delivery costs), plus any return postal charges if the Goods are in fact defective. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer. The right to cancel does not apply to contracts for the supply of electronic goods (see 9.2).

9.6 Where a claim of defect or damage is made the Supplier shall be responsible for the recovery of the Goods from the Buyer within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective.

9.7 Goods to be returned must clearly show the order number, account number, account name, supplier address, invoice address and invoice number obtained from the Supplier on the package.

9.8 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

9.9 Returns of Goods shall be subject to the relevant Publishers return policy applicable to the Goods at the time of return. Details of such policies will be provided to The Buyer upon request

10 LIMITATION OF LIABILITY

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier's agents or employees.

11 WAIVER

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

12 FORCE MAJEURE

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.

13 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14 CHANGES TO TERMS AND CONDITIONS

The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

15 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Schedule

Special Conditions

Cambridge University Press - Returns Policy

The following conditions are applicable to the provision of our services above where any Cambridge University Press Goods have been ordered.

  • Return just the title page of imperfect and damaged items, stating the exact nature of the imperfection or damage, and quoting the invoice number where available
  • return any duplications or items supplied in error, well packed and with full details
  • including invoice number
  • re-order items not supplied correctly
  • make any return within 30 days of invoice. Permission to return any unsold items for credit
  • is required if they were invoiced less than six or more than twelve months ago. No authorisation is required to return unsold items between six and twelve months since the date of invoice

Permissions to return will only be given on the conditions that

  • books are in print at the time of despatch as we do not issue credit for out of print titles.
  • the return is documented in full with invoice numbers
  • you pack the items well and pay carriage costs If items are received in a condition whereby we cannot return them to our warehouse stock, we will only credit the invoice value as follows:
  • Stickered stock 50%
  • Torn Cover 50%
  • Writing on book 50%
  • Returned inadequately packed 50%

Taylor and Francis - Returns Policy

The following conditions are applicable to the provision of our services above where any Taylor and Francis Goods have been ordered.

Prior authorization is not required as long as

  • The book was invoiced by the Company during the previous 18 month period.
  • A returns form is completed and sent with the book/s.
  • Invoice numbers must be quoted. If not, the Company will credit the earliest recorded invoiced amount for that title.
  • All returned books must be in good clean resaleable condition - without defacing marks or stickers.
  • Postage/carriage for returned books is the responsibility of the bookseller.
  • If these conditions are not met the Company reserves the right to return any shipment at the booksellers cost without credit.

Exceptions

  • Any imperfect copies (those with production faults) will be accepted without time limit, and postage/carriage costs will be met by the Company.
  • Out of print books will be accepted within 18 months of invoice date
  • Old editions can be returned within 3 months of publication of a new edition.
  • Any other exceptions must be agreed in writing with the Supplier